Privacy policy

01Who we are

Rayners Garage is a family-run garage at 75 Parliament Road, Ipswich IP4 5ET. We are responsible for the personal information collected through this website and when you contact us about our services.

This policy explains what we collect, why we collect it, who we share it with and the rights you have under UK data protection law.

02Information we collect

We collect information you give us directly, when you:

• Send an enquiry through our website. Our form asks for your first and last name, car registration, email address and a message.
• Email or phone us. We keep the details you share, such as your name, contact details and information about your vehicle.

When you visit the website, the services that host it and the content embedded in it (see Cookies and embedded content) also receive technical information such as your IP address, browser and device type.

03How we use your information

We only use your information where we need it to deliver our services or to meet our legal obligations:

Replying to your enquiry and giving quotations

Taking steps you've asked for before an agreement, and our legitimate interest in answering customers

Arranging vehicle services, repairs and MOTs

Performing our agreement with you

Contacting you about the work you've requested

Performing our agreement with you

Keeping records we're required to keep

Legal obligation

Keeping this website running securely

Our legitimate interest in a safe, working website

04Who we share it with

We do not sell or rent your personal information, and we don't share it with third parties for their marketing. We only share it where the law requires us to, or where it's needed to provide a service you've asked for.

Some trusted providers handle information on our behalf to run the website and our communications:

Wix

Hosts this website and stores enquiry form submissions. Wix privacy policy

Google

Provides the map on this site and the website fonts. Google privacy policy

Some of these providers may process information outside the UK. Where they do, they are required to protect it with appropriate safeguards.

05How long we keep it

We keep personal information only for as long as we need it for the purposes above, including any period we're required to keep records for legal, accounting or tax reasons. After that, it is securely deleted.

06How we protect it

We take appropriate measures to protect your information against unauthorised access, loss or misuse, and access is limited to authorised people who need it to do their job.

07Cookies and embedded content

Cookies are small files stored by your browser. This website uses a small number of cookies and similar technologies, mostly set by the services that power it or are embedded in it:

• Website hosting (Wix) to run the site securely.
• Google Maps on our contact details and footer.

Embedded content behaves as if you had visited the provider's own website, so those providers may collect data about your visit under their own privacy policies. You can block or delete cookies in your browser settings; some parts of the site may not work as intended if you do.

08Your rights

Under UK data protection law you have the right to:

• AccessAsk for a copy of the information we hold about you.
• CorrectionAsk us to correct anything inaccurate or incomplete.
• DeletionAsk us to delete your information, where appropriate.
• RestrictionAsk us to limit how we use it.
• ObjectionObject to us using it on the basis of our legitimate interests.
• PortabilityAsk for information you gave us in a reusable format.

To make a request, contact us using the details below. We'll respond within one month, and there's normally no charge.

09Complaints

If you're unhappy with how we've handled your information, please contact us first so we can put it right. You also have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator, at ico.org.uk.

10Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.