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Privacy Policy

1. Introduction

Risborough Service Centre Ltd (“we”, “us”, “our”) is dedicated to safeguarding your privacy under UK GDPR. This policy explains how we collect, use, store, and share your personal data when you visit our website, request quotes, or use our services (MOTs, servicing, repairs, tyres, diagnostics, engine rebuilds, etc.).

2. Data Controller & Contact Details

Risborough Service Centre Ltd (Company No. 07444937)
Chinnor Road, Bledlow, Princes Risborough, Buckinghamshire, HP27 9PH
📞 01844 274652 · ✉️ info@risboroughservicecentre.co.uk

3. What We Collect

  • Form submissions: first/last name, car registration, email, message

  • Communications: via phone, email, or in-person regarding service bookings

  • Website analytics: anonymised IP, device/browser type, pages visited, session duration using essential and performance cookies; no advertising or profiling cookies used

4. How We Use Your Data

  • To provide and organise MOTs, servicing, repairs, diagnostics, tyre fitting, engine rebuilds, and four-wheel alignment

  • Provide quotes, booking confirmations, and follow-ups

  • Improve our website and service delivery via anonymised analytics

  • Maintain records for legal, warranty, and accounting requirements

5. Legal Basis

  • Contractual necessity: to fulfil your service bookings

  • Legitimate interests: to operate, service your vehicle, and maintain our website

  • Consent: if you opt in for follow-up communications

  • Legal obligations: for record keeping and audit purposes

6. Data Sharing

We do not sell or rent personal data. We share data only with:

  • Service providers (hosting, email systems, diagnostics tools) under processing agreements

  • Legal/regulatory authorities, when required by law

7. Cookies & Tracking

  • Essential cookies enable form submissions and basic site functionality

  • Performance cookies (e.g. Google Analytics) collect anonymised usage stats

  • No marketing, profiling or third-party advertising cookies are used

8. Data Retention

  • Enquiry & service records: retained for up to 7 years

  • Website analytics: session logs deleted after 24 months; aggregated analytics retained where needed

9. Your Rights

You have the right to:

  • Access, correct, erase, restrict, or port your data

  • Withdraw consent and object to processing
    Contact us via phone or email to exercise your rights. You may also complain to the ICO.

10. Security

We use SSL encryption, secure servers, and access controls; staff are trained accordingly. While robust, no system is entirely immune to risk.

11. International Transfers

All personal data is processed and stored within the UK—no overseas transfers.

12. Policy Updates

We may update this policy over time. The “Effective Date” above indicates the current version. Continued use of the site implies acceptance of any updates.

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