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Privacy Policy

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1. Introduction

Rayners Garage Ltd (“we”, “us”, “our”) respects your privacy and complies with UK GDPR. This policy covers how we collect, use, store, and share personal data when you visit our website, request quotes, book services, or get in touch.

2. Data Controller

Rayners Garage Ltd
75 Parliament Road, Ipswich, Suffolk, IP4 5ET
📞 01473 727725 · ✉️ raynersgarage1955@yahoo.co.uk
Established in 1955, a family‑run independent garage offering MOTs, servicing, diagnostics, tyre and exhaust services, and used vehicle sales.

3. Personal Data Collected

  • Online enquiries/bookings: name, contact details, vehicle info, requested services

  • Communications: phone calls, emails, or onsite conversations

  • Website analytics: anonymised IP address, browser/device data, pages visited, session length—collected via essential and performance cookies; no advertising or profiling cookies

4. How We Use Your Data

  • Provide quotes, schedule MOTs, servicing, repairs, diagnostics, tyre/exhaust fitting, battery, brakes, clutch, suspension work

  • Send confirmations, reminders, service updates, and follow-ups

  • Improve our website using anonymised analytics

  • Maintain legal, warranty, financial, and compliance records

5. Legal Basis for Processing

  • Contractual necessity: to deliver services you request

  • Legitimate interests: to run and improve our business and website

  • Consent: for optional follow-up or marketing communications

  • Legal obligation: to store records for insurance, VAT, and audit purposes

6. Data Sharing

We do not sell or rent personal data. We share only with:

  • Service providers under GDPR-compliant agreements (e.g. hosting, email, analytics)

  • Regulatory, legal, insurance, or warranty partners, where required by law

7. Cookies & Tracking

  • Essential cookies: enable form functionality and site navigation

  • Performance cookies: anonymised analytics via Google Analytics
    No advertising, profiling, or third-party tracking cookies are used

8. Data Retention

  • Service and enquiry records: retained for up to 7 years

  • Website analytics: session data deleted after 24 months; aggregated analytics retained as needed

9. Your Rights

You have the right to:

  • Access, correct, erase, restrict, or port your personal data

  • Withdraw consent or object to processing
    To exercise your rights, contact us using the details above. You may also file a complaint with the ICO.

10. Security

We use SSL encryption, secure hosting, restricted access, firewalls, and staff training. While no system is entirely risk‑free, we follow best practice to safeguard data.

11. International Transfers

All data is processed and stored in the UK—no overseas transfers occur.

12. Policy Updates

We may update this policy occasionally. The Effective Date above will reflect any changes. Continued use of the website indicates acceptance.

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